No Answers, i have the same problem , have been told to return to seller , Cant believe there is no fix for this , It is a Autel Fault due to the update , So fully there responsibility , and they don't even care that we will loose money waiting for it to be repaired , I bought the tool locally . Australia , now i have to ship it back to china at my expense, What a Joke. But my biggest fear is it may happen again . May have to look at a Different product , was going to buy a few more for my business , this is my first tool from there and was very happy until now . Good luck .